Shipping policy
Last Updated: June 2026
Thank you for shopping with Th3Special.
Digital Products Only
All products sold on Th3Special are digital products and are delivered electronically.
No physical products are shipped.
Because our products are digital downloads, there are:
- No shipping fees
- No shipping addresses required
- No physical deliveries
- No customs or import charges
Delivery Method
After successful payment, customers will receive access to their purchased digital products through:
- Instant download page
- Download link sent via email
- Customer account access (if applicable)
Most orders are delivered immediately after payment confirmation.
Delivery Times
Typical delivery times are:
- Instant delivery (most orders)
- Within a few minutes after payment processing
In rare cases, delivery may be delayed due to:
- Payment verification
- Technical issues
- Internet connectivity problems
- Email provider delays
Download Issues
If you do not receive your download link or experience any issues accessing your files, please contact our support team.
Support Email: support@th3special.com
Please include:
- Your order number
- Purchase email address
- Description of the issue
We aim to respond within 24 hours.
File Access Responsibility
Customers are responsible for:
- Downloading purchased files promptly
- Saving backup copies of purchased products
- Ensuring their device supports the file format listed on the product page
Product Formats
Our products may be delivered in formats including:
- GoodNotes-compatible files
- PNG
- JPG
- ZIP archives
- Other downloadable digital formats
Product format details are provided on each product page.
Incorrect Email Address
Customers are responsible for providing a valid email address at checkout.
We are not responsible for delivery issues resulting from incorrect email information provided by the customer.
Contact Us
For any questions regarding product delivery, please contact:
Th3Special
Email: support@th3special.com